Automate 24/7 Customer Service with AI

This no-code n8n workflow automates customer support by using AI to detect and classify incoming Gmail messages. When a new email arrives, an LLM determines if it is a general inquiry or a refund request. For standard questions, the system uses OpenAI and your website data to generate accurate replies, while refund cases connect to Stripe to verify payments and ask for user justification. Critical actions like processing refunds pause for a manager's approval before the workflow sends the final response via Gmail and notifies you on Telegram.